Even the best of apps can stumble. If you're experiencing crashes or errors with Stride, here's how to quickly get back on track.

If Stride Crashes Unexpectedly

• Restart the App: Begin by fully closing and reopening Stride. This can often clear up minor hiccups that cause crashes.
• Update the App: Check if there is an update available for Stride. Developers regularly release patches and updates that fix known issues.
• Restart Your Device: Sometimes the problem is not with the app but with your device. A quick restart can reset system processes that might be affecting Stride.

If You Encounter Error Messages

• Note the Error Code: If the error message comes with a code, jot it down. This information can be extremely helpful for troubleshooting.
• Check Stride's Help Center: Visit our online help center. It may have specific advice for the error code you're experiencing.
• Clear App Cache/Data: On Android, try clearing the cache and data for Stride from your device's settings. On iOS, you might need to uninstall and reinstall the app to achieve a similar effect.

Persistent Problems

• Check Device Compatibility: Make sure your device meets the minimum system requirements for running Stride. Outdated hardware or software can lead to performance issues.
• Disable and Re-enable Permissions: Sometimes, permissions can get mixed up. Go to your device's settings, find Stride, and toggle permissions off and on again.
• Contact Support: If problems persist, reach out to our support team with a detailed description of the issue, the steps you've already tried, and any error codes you've noted. This will help us resolve your issue faster.

Keep Your App Environment Healthy

• Keep Your Operating System Updated: Operating system updates often contain critical security patches and performance improvements that can enhance app stability.
• Manage Your Device's Memory: Ensure your device has enough free memory, as insufficient space can cause apps to malfunction.